Refund & Return Policy
Return windows, international restocking policies, customs duty reimbursements, and regional reverse logistics centers will be officially finalized prior to production hardware shipment. No fabricated guarantees, unconditional warranties, or legally binding merchant promises are implied by this illustrative operational draft.
Scope: Software vs. Hardware
Because Agent Deck operates both an open developer workstation suite and physical high-precision hardware consoles, cancellation and return mechanisms are partitioned strictly by asset tier:
Desktop Application
The Agent Deck Desktop Application is a 100% complimentary developer runtime tool. Because there are no licensing charges, recurring seats, or usage meters, no software refund mechanism is applicable.
The Deck Hardware
Applies exclusively to physical manufactured goods: The Deck console, braided high-bandwidth USB-C interconnect cables, replacement hot-swap key switches, and official tactile desk accessories.
Pre-Order & Pre-Release Hardware Reservations
Prior to physical manufacturing packaging and fulfillment dispatch from our logistics centers, any pre-order hardware reservation placed through the official Agent Deck checkout portal may be canceled at any point without friction or penalty.
Full 100% reimbursement to your original payment method (credit card, Apple Pay, or cryptocurrency processor). No restocking penalties or processing deductions are applied to unshipped reservation queues.
Hardware Evaluation & Return Eligibility
We intend for system architects to feel the mechanical damping of each rotary knob and the crisp actuations of the mechanical switches directly in their production workflow. Once customer orders are delivered, customers will receive an evaluation window.
From confirmed carrier delivery scan to return dispatch request. (Subject to final merchant confirmation upon general release).
Console must be free of intentional cosmetic scuffs, deep scratches, liquid residue, or stripped casing chassis fasteners.
Defective or Damaged Units (Hardware Warranty)
Every Agent Deck console undergoes calibrated hardware line-testing before serialization. In the unlikely event that your controller exhibits factory assembly anomalies upon initial unboxing, you are entitled to zero-cost expedited hardware replacement or localized module repair.
Stuck pixels, matrix sync flickering, or dead row driver lines on the telemetry panel.
Non-responsive encoder stepping, continuous signal slippage, or physical axis wobble.
Chatter, unseated hot-swap sockets, or microswitch actuation disconnects.
Return Process & Packaging Guidelines
To ensure zero friction during transit inspection, all returns must adhere to our standardized Return Merchandise Authorization (RMA) protocol:
Dispatch an inquiry to support@agentdeck.example containing your original order reference string, device serial number, and reason for return.
Receive an authenticated Return Merchandise Authorization slip with regional fulfillment center routing labels.
Place the controller into its custom moulded foam insert inside the structural packaging box to safeguard mechanical encoder stems from lateral impacts.
Hand off package to an authorized trackable shipping carrier (DHL, FedEx, UPS). Retain the tracking code until delivery receipt is signed.
Refund Settlement & Payment Methods
Upon intake verification at our fulfillment inspection depot, returned hardware is assessed for completeness and functional integrity within 48 operational hours. Once approved, the refund instruction is immediately sent to your card issuer or payment gateway.
Exclusions & Unauthorized Modifications
While Agent Deck advocates for right-to-repair and transparent developer access, return eligibility and warranty replacement are voided if units display conditions caused by negligence or external electrical overrides:
Support & Claim Initiation
Need to ask questions about your existing hardware reservation or verify eligibility before starting a return? Our engineering customer support dispatch is available: